In preperation for an ICG in our environment we also setup an external FTP Server. However when connecting I keep throwing the error: Session.connect: java.net java.net.SocketException: Connection reset. I can
Continue readingFirewall Troubleshooting and Support Articles in the IGEL Community
Please explain me the utility of the Host (external) and the Port (external) fields in IGEL ICG configuration
Hello ! Could somebody explain me the utility of the Host (external) and the Port (external) fields? I added the hostnames/FQDNs I want to use in the SSL self-signed certificate
Continue readingWhat ports or Firewall rules should I implement to make the connection from IGEL OS through IGEL ICG AWS (Ubuntu 2020)
Hi, My IGEL ICG on AWS (Ubuntu 2020) connects perfectly with my local UMS (CentOS 8.x), recognizing my UD-Pocket. I need to make an RDP connection from the UD-Pocket to
Continue readingOn IGEL UMS HA shadowing only works from the main UMS server & on the “slave” UMS, all the devices show an exclamation mark
Question: Just upgraded UMS v5.0.8 to UMS 6.5.110 and also with HA, seems to work. Now i face two strange things: 1. in the “slave” UMS, all the devices show
Continue readingIs it possible to update IGEL OS Clients Firmware over ICG?
Hi everyone, is it possible to update IGEL Clients Firmware over ICG? Hi, not directly, you have the ability to use the external storage: www.igelcommunity.com/igel-firmware-updates-guide Related: That guide should definitely
Continue readingHow to open ports on IGEL OS?
By default, will IGEL Thin Client block any ports or do we need to configure something on the Thin Client in order to get a port start listening ? I
Continue readingIssues Migrating IGEL OS from current UMS to a new UMS
Hi all just a quick reminder as this came up with a customer today: If the UMS and the device are not linked correctly then the device will not accept
Continue readingIGEL OS devices shown as offline in UMS while they are actually online?
I have a few devices which are shown as offline in UMS while they are actually online and can be reached from UMS (Send Message, Reboot). In the information tool
Continue readingHow to collect logs of IGEL OS shadow session attempts?
Hi, anyone can help me collect logs of shadow session attempt? I have issue that Shadow option works only when I’m connected to corporate network over one method (Direct access)
Continue readingHow to force the IGEL ICG and the UMS to use the AWS public elastic IP address
We have “successfully” deployed ICG on AWS. But we have hit a snag. As you may know, EC2 instances don’t have public IP addresses mapped to an interface available to
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