Hello, we’re currently trying to passthrough our Jabra USB headsets connected to an IGEL UD3-LX 60 to a Windows Terminal server via RDP. We enabled the USB redirection under RDP
Continue readingHeadsets Troubleshooting and Support Articles in the IGEL Community
Does IGEL OS support using external bluetooth dongles?
Do the UD2/iGel OS support using external bluetooth dongles for connecting devices such as headsets. If so is there a list of supported dongles? In general yes, but supporting them
Continue readingIGEL OS Problems tedirecting USB devices to VMware Horizon View session
Hello! Actually we got problems redirecting USB devices to horizon view session. – though we permitted nearly everything for tests: 1. devices usb-access control policy: Default rule: permit, standard access
Continue readingCrackling in Audio with USB Headsets using PCOIP and IGEL OS 11.03.580.1
Crackling in Audio with USB Headsets: We are having issues with audio with horizon where the audio after awhile will crackle. We are using PCOIP. We are using 11.03.580.1 Audio
Continue readingDoes Amazon Chime works on Amazon Workspaces on IGEL?
Does anyone know if Amazon Chime works on Amazon Workspaces on IGEL? 🙂 Yes, initially. We’re currently working with Amazon on validating Chime with IGEL OS. Currently, the initial testing
Continue readingWhere can I change the device specific commands in IGEL UMS if I open the context menu of client?
Hi, where can I change (remove & add) the device specific commands in UMS if I open the context menu of client? Thx. It’s not possible to change the commands
Continue readingIGEL OS clients with audio issues, resetting the device and using the same profiles again solves it
we have some clients with audio issues. we found out, that resetting those clients and using the same profiles again solves this. due to the fact that currently most thinclients
Continue readingDell Latitude 3310, mic will work for a few seconds until it reverts back to internal mic
We have just received 25 latitude 3310 two-in-one laptops which have dual array microphones unlike all the old laptops that have a single digital microphone, we have determined that if
Continue readingHow to direct a USB headset into Citrix so it displays the headset name and not “HDX Audio” on IGEL OS?
Hey all, hopefully I’m asking in the correct place, but I’m trying to troubleshoot an audio issue on UD3s with OS 11.03 and I’m trying to redirect a USB headset
Continue readingPoor audio experience on IGEL UD3-LX in Citrix session
Hi, we have poor audio experience on UD3-LX in citrix session. The main problem is the volume level. It’s very low (with internal speaker and with headset). All volume level
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