Hi, when we want update to v10 (different versions) we get the message “The firmware xxx is not compatible to the actual firmware of the device xxx” – tried with
Continue readingIGEL Hardware Troubleshooting and Support Articles in the IGEL Community
New IGEL OS devices skips Appliance mode and goes string to desktop?
Hello. We have a bunch of UD6 igels in Appliance mode…nice, just funnel straight to our Storefront. We just got 4 UD7s, and these, with the same certificates and profile
Continue readingIGEL devices which seem to keep powering themselves randomly
Hi, i have a customer who has IGEL devices which seem to keep powering themselves randomly different ones each day never the same units and at different times, they go
Continue readingIs there a IGEL Profile setting to Flush DNS on the devices?
Firmware 10.04.100/ IGEL UD3 We had a partner site change a DNS entry on their side. Is there a profile setting to Flush DNS on the devices? A reboot did
Continue readingIGEL UD3 (LX50) randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas?
hello, on IGEL UD3 (LX50) i randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas? Hello!
Continue readingProblem with 4K TV screens and via Citrix session on IGEL OS, screen remains black
Hello! We are having problems with 4K TV screens and Citrix sessions. If we logon to a Citrix session with 4K resolution the screen remains black. We do see the
Continue readingCan we plug a UDPocket into a UD2 (running OS 11) and run OS 10 on them temporarily?
Question on the new UD2’s. We have not tested IGEL OS 11 in our environment and want to do so prior to deploying the new UD2. However, we have some
Continue readingIGEL thin client is in endless loop after updating
Hi all! We have tried to update a TC to v10 (using this guide for testing: kb.igel.com/igellinux/en/testing-the-upgrade-4237493.html) Now the client is in a endless loop, fails to contact . Hi,
Continue readingIssues with HP thin client overheating when using a IGEL UD Pocket?
Anyone have any issues with an HP thin client overheating when using a UDPocket in them? At least that is what we think is happening with them. They are just
Continue readingTying to find out where I download the IGEL OS 11 upgrade for the IGEL UD3
Hey every one I am sure I am a little late to the party like usual, but I am tying to find out where I download the OS 11 upgrade
Continue reading