Trying to upgrade a UD Pocket from OS10 to 11 using UMS, but I’m getting an error with “Failed to download data, system isn’t fully operational”. The device is unlicensed. Any tips?
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from which OS10 firmware to which OS11 firmware did you tried to migrate?
You could try to reflash the UDP with OS Creator:
kb.igel.com/igelos-11.02.100/en/igel-os-creator-manual-19180380.html
From Firmware Version: OS 10.03.750.01 to 10.06.130.
Please keep in mind to use the firmware 10.05.700.01 or 10.05.800.01 as these firmwares are tested for the upgrade procedure to os11. This should be the correct source: kb.igel.com/igelos-11.02.100/en/checking-the-requirements-19180794.html
Still having some problems with Error: Access to URL ‘file:\pub.osiv,ver’ failed. Cannot get version from the update location..
Can you send us a screenshot of your Universal Firmware Update Profile?
You mean this?
Yes, perfect. Can you now shadow the device, open a web browser and try to access the path by entering:
10.15.120.30:8443/ums_filetransfer/…….
and see if you can access the missing file?
If not, can you explore the directory on your UMS Server (assuming Windows) C:Program DataIgelRemotemanagerRmguiserverwebappsums_filetransferYourupdatedirectory and send us a screenshot of the content?
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