There is an unused Firmware stuck in the database, the remove unused firmware option in the UMS console doesn’t seem to delete it. Is it possible to manually delete the
Continue readingError: “Error while executing SQL ALTER TABLE ALD_TOKEN ALTER COLUMN TOKEN VARCHAR(100)” upgrading IGEL HA
Hi all, Has anyone seen the below issue when upgrading a HA setup of UMS? I have a dev environment, 2 servers combined with UMS and LB roles. I have
Continue readingIs it normal to see a delay in settings appearing in the IGEL UMS console in HA mode?
Is it normal to see a delay in settings appearing in the UMS console in HA mode? Example, updated firmware. Going to info on the client shows the updated verison.
Continue readingIGEL devices which seem to keep powering themselves randomly
Hi, i have a customer who has IGEL devices which seem to keep powering themselves randomly different ones each day never the same units and at different times, they go
Continue readingWhat SQL Collation Settings should be set for IGEL UMS database?
Hey there! Ok, second question of the day from me…My customer’s SQL is asking what the collation settings should be set to. I’ve never been asked that question by anyone
Continue reading2FA box for entering code is not being presetned on IGEL OS?
Guys! We have 2FA solution. When we logon we get presented with a new box where we are supposed to type the 2FA code. This box does not appear on
Continue readingThe IGEL desktop blends the citrix cloud desktop
Hello, we have the following problem: after the logon process, the igel desktop blends the citrix cloud desktop. the citrix session is registered but can not get into the foreground
Continue readingIs there a IGEL Profile setting to Flush DNS on the devices?
Firmware 10.04.100/ IGEL UD3 We had a partner site change a DNS entry on their side. Is there a profile setting to Flush DNS on the devices? A reboot did
Continue readingAny templates and or recommendations for setting up permissions in IGEL UMS for groups like Service Desk?
Are there any templates and or recommendations for setting up permissions in UMS for groups like Service Desk? I am having a difficult time figuring out what each permission does
Continue readingOSC devices randomly goes on a sort of screensaver after a random period of time
Hi all, without any policies applied, only 1 devices on a total of 5 (all the same), converted via OSC 11, randomly goes on a sort of screensaver after a
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