Good day! Help please, I set up cloud geteway in DMZ. I need to assign a profile to a device to install (for example) the zoom plugin. I have a
Continue readingCertificates Troubleshooting and Support Articles in the IGEL Community
IGEL OS shadowing password is greyed out
We have recently upgraded our ICG and UMS server so we could finally start making use of the VNC/shadow function over ICG. While it is working, it is not working
Continue readingWhere to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?
hey folks, does anyone know where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS? I have remote SSH access to the device,
Continue readingHow do we get an IGEL device with a slash through it connected so we can send an update through UMS?
We have some one working remotely, and she has the cloud connection with a slash through it. How do we get her connected so we can send an update through
Continue readingWhen using IGEL Shared Workplace, how to enable password changes?
When using Shared Workplace, is there something that needs setup on the back end for password changes to work. I have logins working through Shared Workplace, but if a user’s
Continue readingError: “Certificate Error: Server’s certificate is not trusted” connecting to WVD on iGEL OS
Question – Has anybody that is using WVD ever got a certificate error before? “Certificate Error: Server’s certificate is not trusted” Are you going through a proxy or using a
Continue readingIGEL OS “cannot connect to remote management”, can’t edit / send commands/ update devices from UMS
Hey there, i am testing an UD3 with IGEL UMS. auto register works great, but i cant edit / send commands/ Update with igel ums. When i restart the thinclient
Continue readingCan’t get Imprivata SSO on Citrix desktop working M350C with on IGEL OS 11.03.100
Currently testing deployments with M350C with 11.03.100 firmware in Imprivata appliance mode. Can’t get these to come up with our Imprivata SSO Citrix desktop using our current profiles. Did something
Continue readingHow to send the end-user a custom message after the IGEL thin client has contacted the ICG/UMS, and downloaded config profile?
We’re at the PoC stage for IGEL and UMS / ICG, so please forgive the newbie question. Is it possible to send the end user a custom message after the
Continue readingHow to configure Citrix StoreFront on IGEL OS? Looks like it can only be configured via HTTPS?
Hi, i’m relative new to IGEL. I should configure IGEL OS10 with Citrix Virtual App & Desktop 7 (LTSR 1912) and it looks, like Citrix StoreFront on IGEL can only
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