I am not able to shadow a device that was registered in ICG (latest version). The shadow profile got sent via UMS to client, but I get error msg when
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
NEW IGEL Universal Management Suite 6.04.100 is live!
NEW IGEL Universal Management Suite 6.04.100 is live! I’m happy to say IGEL has released UMS version 6.04.100. It is packed with tons of new features and fixes. Please refer
Continue readingHow to remove a license from an IGEL UD pocket?
I’m looking for a solution to remove a license from an Igel UD pocket. I want to use it on another device. Isn’t this possible? Go to the license portal,
Continue readingHow to change wireless settings on a UD Pocket (IGEL OS 11)?
Hi guys…losing my mind. I’m trying to change my wireless settings on a UD Pocket (v11) but the wireless manager checkbox so I can enable it doesn’t exist? This checkbox
Continue readingIGEL HA configuration / install question
For an HA configuration where you install the load balancing component of UMS, do you need to do anything out of the ordinary when uploading files and such if you’re
Continue readingWhat is the best method for a customer to do a demo of IGEL OS11 on a virtual machine?
Hi, Which is the best method for a customer to do a demo of IGEL OS11 on a virtual machine? Needs he to use Deployment Appliance or is there any
Continue readingHow to shadow IGEL OS devices over ICG?
Anyone know how to Shadow an IGEL that’s not on your internal network? Looked ICG Hello Alan, you would need to use an IGEL Cloud Gateway (ICG) and be updated
Continue readingIs there a way to setup IGEL OS licenses to be auto-recovered if the unit ID it’s tied to is not in the UMS console?
Is there a way to setup licenses to be auto-recovered if the unit ID it’s tied to is not in the UMS console? Or is license recovery a completely manual
Continue readingHow do I properly upgrade IGEL UD3 devices from IGEL OS 10 to IGEL OS 11?
Hello! I am trying to upgrade a UD3 device of ours from os10 to os11. The device has an ‘unlimited license present’. I upgraded the device from 10.05.500.01 to 10.06.130.01
Continue readingIGEL UMS server stopped allocating licenses
UMS server has suddenly stopped allocating licenses. We have sufficient licenses. I am also unable to allocated the manually, I just get a Connection error message when trying to do
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