Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
How to completely remove an IGEL OS device from ICG, UMS, including licenses?
Hello all, Needed your help, I have the following problem / task I need to delete from a Igel device the complete ICG Agent configuration including EMP license. How can
Continue readingIssues with IGEL RX420, Citrix Workspace App is crashin and Teams HDX support is missing?
Dear Igel community, we can already lie our hands onto an early access Igel Rx420. It came running Igel OS v11.01.100. I am having the following issues so far: Citrix
Continue readingHelp as Microphone is not detected on IGEL OS
Hi , We have made IGEL OS 11.04.240 in a pendive as LIVE OS like UD pocket device using Preparestick. Using this we tried booting from a 64 bit desktop
Continue readingAnyone noticed USB Printing and Scanning stopped working in Citrix VDI following the OS upgrade to IGEL OS 11.04.240?
Has anyone else noticed USB Printing and Scanning stopped working in Citrix VDI following the OS upgrade to 11.04.240? I had everything set per this previous thread, but printing and
Continue readingBig performance difference between random Windows clients and our IGEL devices
Hello everyone! We are currently in deployment with new UD2 M250C Terminals (FW 11.04.240 & 11.04.215; CWA = default) for Citrix Desktops over Terminal Sessions (WS2016; Citrix LTSR 1912CU1; GPU:
Continue readingHow do I get a trial license for IGEL Shared Workplace?
Good day! For use with IGEL OS 11 devices, Shared Workplace requires a valid license from the IGEL Enterprise Management Pack (EMP). This license must be present on every IGEL
Continue readingNeed proxying UMS to Licensing server help?
HAs anyone experienced issues proxying UMS to Licensing server? It depends from a few factors, but yes, I had some issues. Is the connection test succesful or foes it fail
Continue readingWhat licenes do I need for IGEL ICG?
Hey, am I right that when deploying an ICG i would need Igel Cloud Gateway Licenses for 10 devices per license + Enterprise Management Packs per client? We already have
Continue readingIGEL UMS server stuck in ‘Update mode’ upgrading to UMS 6.06.110
Morning, We updated to IGEL UMS 6.6.110 and one of our servers is still in ‘Update mode’. Is there a work around for this issue? Morning Dan, are you using
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