I am not able to shadow a device that was registered in ICG (latest version). The shadow profile got sent via UMS to client, but I get error msg when
Continue readingShadowing Troubleshooting and Support Articles in the IGEL Community
How to configure a post session command to log off IGEL profile?
Hi all – I have RDS/RDP and I have Citrix profiles enabled but I want to have a post session command to log off from either one, but I can
Continue readingHow to configure a hotkey to allow a user to open an app/script in the current remote setting. Is this possible in a way?
Hi, I made a profile that shows the System Information (default option in UMS) only this shows way to much info in the screen but for eg. Shadowing I want
Continue readingHow to shadow IGEL OS devices over ICG?
Anyone know how to Shadow an IGEL that’s not on your internal network? Looked ICG Hello Alan, you would need to use an IGEL Cloud Gateway (ICG) and be updated
Continue readingIs there a command to run from the secure terminal to tell me what UMS a device is registered to?
Hi everyone, is there a command I can run from the secure terminal to tell me what UMS a device is registered to? We have devices in the field that
Continue readingDell Wyse converted device with IGEL UD Pocket does not shut down completely
Hi all, on a Dell Wyse converted ThinClient I am using last version of firmware IGEL OS 10 via UD Pocket, but since 4 days and without any changes, it
Continue readingAny KBs addressing null authentication VNC server access for IGEL UMS or IGEL OS?
Any KBs addressing null authentication vnc server access for ums or end points? What’s the best way to address secure connections? Did you tried to look at Secure Shadowing? kb.igel.com/igelos-11.03.100/en/secure-shadowing-vnc-with-tls-ssl-24385099.html
Continue readingShadowing users on IGEL OS have to scroll up and down as it doesn’t auto-fit the screen
OK, next question, We use the shadowing feature in the UMS console, The guys had VNC viewer installed, but have now had it removed so when they now ‘shadow’ a
Continue readingDoes IGEL OS 11 support IGEL UD10 devices?
We have some Igel UD10 and I was wondering if Igel OS 11 is supported on them? Supported Devices ——————————————————————————- UD2-LX 40, UD2-LX 50 UD3-LX 51, UD3-LX 50 UD5-LX 50
Continue readingHow the TCP/UDP communication for the shadowing feature between UMS Console and Endpoint via ICG works?
Good morning everyone! I’ve installed the latest UMS and ICG in our environment. Now I have some problems with shadowing. I think this is a communication issue. Before I start
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