What does it mean when a device in UMS has a diagonal purple line through it? That means, that the device is not licensed. kb.igel.com/endpointmgmt-6.04/en/devices-26035597.html Thanks Falk, that is the
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
IGEL UMS Error Message “Error No response from Thin Client received”
We are using UMS v6.05.100 and ICG v2.02.100 in our environment as we attempt to manage our External IGEL Endpoint and we are getting the following Error Message “Error No
Continue readingWhat port do I need open for IGEL ICG shadowing?
What port or ports do I need open for shadowing? We can shadow from are local IGEL server but anybody from their computer using USM Console can’t shadow into any
Continue readingDoes IGEL UMS require Internet access? Can IGEL UMS be set-up for only a local network connection?
We’ve purchased 4 thin clients with IGEL Workspace IGEL OS 11 license+installation. We’re hoping to install UMS on a seperate Windows Server sitting on the LAN and configure/register our thin
Continue readingCan IGEL ICG be implemented on AWS?
Can the ICG be implemented on AWS? Yes — For installing and deploying a working environment with the UMS (Universal Management Suite) and IGEL Cloud Gateway, you need the following
Continue readingAfter Upgrading to 11.04.100, the icons and font color settings appears to just be using “Optimized for dark background colors”
After upgrading to 11.04.100, the icons and font color settings doesn’t appear to be working properly for text under the desktop icons. It appears to just be using “Optimized for
Continue readingAfter upgrading from IGEL OS 11.3 to 11.4 can’t connect to ICG?
Anyone have any thoughts on this? I have gone through updating from multiple versions of 11.3 firmware to 11.4 and can recreate this issue 100% of the time. After upgrading,
Continue readingHow to configure multiple ICG instances in UMS to support 3500 remote clients using a Citrix Netscaler to load balance and SSL Bridging using UMS 6.5.100 and ICG 2.2.100
Looking for info on what the correct way to configure multiple ICG instances in UMS to support 3500 remote clients using a Netscaler to load balance and SSL Bridging using
Continue readingShadow an IGEL OS via IGEL Cloud Gateway (ICG)
I have UMS at the latest version, I have ICG at the latest version. I am trying to shadow an iGEL via ICG. I send the shadow request. The iGEL
Continue readingOS for IGEL Cloud Gateway (ICG)?
Quick question – what OS is everybody using for the IGEL Cloud Gateway (ICG) Redhat Enterprise 7.8 here. Headless ubuntu Tip — Check with your company for Linux standard. If
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