Hello, I installed our ICG on Friday and was also able to successfully connect a notebook with UD Pocket to the ICG via the Internet using the ICG Agent Setup.
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
Some IGEL OS clients don’t respond to certain IGEL actions (like Reboot and Shadow) over ICG?
We have external IGEL OS device that are connected to the IGEL Cloud Gateway and some are having trouble to respond to certain IGEL actions (like Reboot and Shadow). Note
Continue readingWhat is the best way to remote to IGEL OS devices in our company internally and externally?
Question – I’m trying to understand the best way to remote to IGEL OS devices in our company internally and externally. We have created an “Shadowing” Profile that we added
Continue readingTroubleshoot why I can’t UMS register a UDPocket through ICG?
Anyone know why I can’t UMS register a UDPocket through ICG? Or it fails. Can the firmware be to old? Firmware version: 10.04.100.01 (OS10). If so, how can I upgrade
Continue readingProcess of equipping 3rd party hardware with the current IGEL OS and registering it via the ICG to a UMS
I’m in the process of equipping a third party hardware with the current IGEL OS 11.03.110 and then registering it via the ICG (2.01.100) to a UMS (6.02.110). Except that
Continue readingCan I use Sharepoint Online as a firmware repository for ICG connected (external network) thin clients?
Hi all, Has anyone ever used Sharepoint Online as a firmware repository for ICG connected (external network) thin clients? We’re toying with the idea and I’ve done a bit of
Continue readingHow to load-balance two IGEL ICG servers behind F5 or NetScaler?
Has anyone tried to load-balance two ICG’s behind F5 or NetScaler? The KB out there is just doing a basic reverse proxy for a single one. Wasn’t sure if it
Continue readingIGEL ICG error “Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275]”
Im getting this error from the outside in thru the gateway…help. “Warning: [AppStore] Could not connect to the Citrix server.” “Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275]” Here is a thread that seems to
Continue readingRecommended certificate setup and/or what are people here are using for ICG?
What is the recommended certificate setup and/or what are people here using? • self signed via UMS • self signed via internal CA • public cert authority The most easiest
Continue readingDoes IGEL Shared Workplace work through the ICG?
Should Shared Workplace work through the gateway? Hi @member – Shared Workplace should work with the ICG users need to log into the device which authenticates with AD, that doesnt
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