Anyone know what to do if you can’t update and get this message? Error: “Update source doesn’t provide required partition. The system isn’t fully operational” I tried unchecking Cisco JVDI
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
Error “Custom Desktop – Error mounting custom_ci partition / dev/mapper/252 on /services/cspl” pushing desktop configuraiton on IGEL OS
When attempting to push desktop customization’s either by profile or by command, I am getting an odd error message. “Custom Desktop – Error mounting custom_ci partition / dev/mapper/252 on /services/cspl”
Continue readingIs it possible to toggle between IGEL ICG and direct connections automatically?
Hi! We have some clients that sometimes is temporarily moved to a company’s local network where a direct connection to the UMS is possible. The clients that is connected via
Continue readingIGEL UMS best practice sizing guidance?
Hi everyone! When working with larger environments, how many thin clients can an individual UMS support? Looking at the HA documentation, it looks like each UMS can support up to
Continue readingIs it possible to connect the Win10 to IGEL Cloud Gateway (ICG)?
Someone might have already asked this but, is it possible to connect the Win10 to igel cloud gateway? Trying to update to the latest firmware right now. At the moment,
Continue readingIGEL UMS Error: “Internal error: java.lang.NullPointerException See log files for details:
Just saw a weird behaviour in my lab. Maybe this post helps if you encounter it yourself. Used default settings on Universal Firmware Update (UFU) in UMS 6 and downloaded
Continue readingGlobal environment (US, EMEA, and APAC) UMS / ICG in each location but 1 IP address GSLB through NetScaler, is this possible?
Hey guys! I’m working with a customer who has three data centers dispersed across the US, EMEA, and APAC. They will have standalone UMS sites at each of these data
Continue readingAny downsides to the IGEL ICG appliance vs. using the installer?
Any downsides to the ICG appliance vs. using the installer for Ubuntu 18.04? Nope, the downloadable appliance will not be maintained further, therefore this article was added kb.igel.com/igelicg-1.04/installing-icg-on-plain-ubuntu-server-18-04-13509652.html sounds good.
Continue readingIGEL OS devices can successfully connect to the ICG but registration with UMS fails
hello all, I’ve got a UDPocket on version 10.03.570.01 that I’m trying to connect through ICG so that I can update the firmware to OS11. I can successfully connect to
Continue readingBenefit to running IGEL UMS on AWS or Azure?
Hi Guys, I have my ICG in AWS currently but I was wondering if there is any benefit to running UMS in AWS as well or Azure. Not sure if
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