Are Demo licenses able to be configured for ALD? Looking under product packs, I have an activated EMP (Demo) pack, but there’s no ALD Key / Activation Key Unfortunately not,
Continue readingIGEL OS Troubleshooting and Support Articles in the IGEL Community
Can’t scan for new devices because the radar icon is grayed out in IGEL UMS
I have a customer that can’t scan for new devices because the radar icon is grayed out. The customer logs in with AD user account. If we log in with
Continue readingProblem with a touch screen on Advantech Dlog on IGEL OS
Hello, I have a problem with a touch screen on Advantech Dlog. The problem is that the touch screen does not work. i Have made a video for demo. I
Continue readingIs possible to update IGEL UMS 5.03.100 directly to 6.03.130 or is recommended to update first to 5.09.140?
Hi, Is possible to update UMS 5.03.100 directly to 6.03.130 or is recommended to update first to 5.09.140? Thanks Hi, you should be able to upgrade directly, but please make
Continue readingHow to switch between the VDI and IGEL OS interface?
Hello Everyone, i want to be able to switch between the VDI and IGELOS interface. For this I need the Toolbar Desktop Viewer in the VDI, because is missing. Unfortunately
Continue readingHow to setup a shutdown policy on IGEL UMS and how do I apply the policy without outage?
Please can someone show me: How to setup a shutdown policy on UMS and how do I apply the policy without outage? Hello, what do you mean by a “Shutdown
Continue readingHow to add multiple Citrix session icons on the IGEL OS desktop?
Hi everyone! Quick question is there a way to have multiple Citrix session icons on the IGEL desktop? Every time I assign two session profiles one overwrites the other Yip
Continue readingWhat more is required to install the PrinterLogic installer client on an IGEL OS beyond the pre-configured profile?
Seeking assistance with a PrinterLogic deployment for Igel-OS via UMS/cloud gateway deployment. We’re able to get the PL icon to furnish in the taskbar on the igel device, however all
Continue readingWhat is the difference between ‘password authentication’ and ‘Citrix Authentication Mechanism’ login type on IGEL OS?
Hi. Can anyone explain the difference between these log in types as I can’t find a good explanation anywhere. Namely the ‘password authentication’ and ‘Citrix Authentication Mechanism’. Hi, to make
Continue readingAfter adding a pack of IGEL OS 11 licenses our automatic deployment for OS10 stopped working
After adding a pack of OS11 licenses our automatic deployment for OS10 stopped working… Any thoughts on why? Are the concerned devicess maybe already converted to WE? Nope the device
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