We have updated our UD3 to firmware 10.06.179.01 Since then it is no longer possible to press three buttons at the same time. CTRL Alt DEL does not react anymore.
Continue readingIGEL OS cannot register with UMS, whether FQDN or IP address
Igel cannot register. whether FQDN or IP address. show me below picture. Please check if port TCP 30001 from Endpoint=>UMS is opened in Firewall/Windows Firewall. How to check port on
Continue readingCommand Line to Restart IGEL ICG Service and ICG Log File Location
our IGEL ICG service stopped due to our internal scans, is there a command to restart the icg service? systemctl restart icg-server.service or systemctl start icg-server.service Hmm, that’s probably what
Continue readingCtrl+Alt+Del no longer works in Citrix session after updating LTSR 1912 CU 1 and IGEL OS to build 10.6
I just recently updated my Citrix environment to LTSR 1912 CU 1 and also updated my IGEL UD6 clients running IGEL OS to the latest 10.6 build. My users are
Continue readingTrying to upgrade ICG applicance from Debian 8 to 9
Hi All, I’ve got an ICG installation based on the original appliance with Debian 8. I notice that extended support for Debian 8 is ending soon; I’ve tried a in-place
Continue readingAfter IGEL OS upgrade from LX 10.05.700 to LX 11.03.530 – device UD3-LX 51 user have black squares in Citrix?
After OS upgrade from LX 10.05.700 to LX 11.03.530 – device UD3-LX 51 user have black squares in Citrix… help please 🙂 Can you send a Screenshot? Is there Hardware
Continue readingHow to list all computers which have an IGEL OS license on the activation page?
Hello, is there a way to list all computers which have a license on the activation page? or inside UMS? In the UMS, you can make a View, or go
Continue readingHow to Upgrade IGEL OS via ICG
I am trying to download the correct version of 11.3.500 to upgrade our dell laptops from v10 via ICG. Should I use the OSC or the OSC legacy version? Also,
Continue readingHow to direct a USB headset into Citrix so it displays the headset name and not “HDX Audio” on IGEL OS?
Hey all, hopefully I’m asking in the correct place, but I’m trying to troubleshoot an audio issue on UD3s with OS 11.03 and I’m trying to redirect a USB headset
Continue readingWhen I start a video call via RDP, the IGEL client freezes immediately on IGEL OS 11
When I start a video call via RDP, the IGEL client freezes immediately.. any ideas why this happens and how to trace what went wrong? OS 11.02.130.01 beside the idea,
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