We have some one working remotely, and she has the cloud connection with a slash through it. How do we get her connected so we can send an update through
Continue readingFirewall Troubleshooting and Support Articles in the IGEL Community
Troubleshoot issues with IGEL OS devices automatically registering with the UMS
I’m trying to troubleshoot an issue with devices automatically registering with the UMS. We have the DNS A record for igelrmserver which points to the IP of our UMS but
Continue readingIGEL OS “cannot connect to remote management”, can’t edit / send commands/ update devices from UMS
Hey there, i am testing an UD3 with IGEL UMS. auto register works great, but i cant edit / send commands/ Update with igel ums. When i restart the thinclient
Continue readingSince updating UMS, can’t connect to UMS via console or Web App
Hi everyone, i have a very strange problem (again)… since running a UMS-Update (which went fine) to the latest version on our Ubuntu 20.04 LTS server earlier today, i can’t
Continue readingIGEL UD Pocket simply will not take its license
Hello, I’m a freelance consultant and for my Lab, I purchased a new UD3-LX60 Ryzen R1505G based Thin Client and an official UD Pocket USB-Stick. I installed UMS as usual
Continue readingIGEL Releases IGEL UMS 6.06.100, IGEL Cloud Gateway (ICG) 2.02.110 and IGEL OS 11.04.240
We are happy to announce the release of IGEL UMS 6.06.100, IGEL Cloud Gateway 2.02.110, and IGEL OS 11.04.240. They provide many great new features, significant improvements, and some important
Continue readingHow to Register the IGEL OS with a UMS Server
You now have a working IGEL UMS, and your first IGEL OS endpoint installed. The next step is to trigger the UMS server to find and register any available IGEL
Continue readingHow to Open Firewall Ports Required by IGEL UMS
You are required to configure your firewalls, including the Windows Firewall and AWS Security Group, to allow the UMS to communicate with the IGEL OS. By default, the Windows firewall
Continue readingIGEL UMS gets stuck on installation?
Installing the latest UMS, but after the initial steps, the installation stucks on this, probably when trying to update database for the first configuration How many RAM did you allocated?
Continue readingIGEL ICG with Wildcard Certificate Error: Could not connect ot Secure Gateway – I/O error on GET request…
Any thoughts on first time setup of ICG with Wildcard Certificate. I’m getting the following error: Could not connect ot Secure Gateway – I/O error on GET request… Firewall in
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