Hello All; Is there a view or some other way to see devices that have multiple workstation licenses assigned to them? Do you mean a device has 2x workspace edition
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
One user can’t connect to the IGEL Cloud Gateway from home, ICG is working fine
We have one user who is unable to connect to the cloud gateway who is working from home. Verified that the cloud gateway is operational and other users are able
Continue readingTransitioning to ICG EMP licenses…. Does the application of these free up the former normal licenses?
Hi all, my company is transitioning to ICG EMP licenses…. Does the application of these free up the former normal licenses? For Igel OS 11, the EMP is an “addon”
Continue readingAfter receiving IGEL device back from RMA it won’t pull a license
I am having an issue with one terminal and getting the device to take a license. I sent the device in under RMA because it would not power on and
Continue readingTrial licenses expired due to slow project time, how do I request a new trial license?
PoC «sleeping» for a long time and trial license expired, 2 out of 3 lics used. Now the customer wants to start Monday converting a physical PC to IGEL. So
Continue readingHow to merge splitted IGEL product packs on the license portal?
Hello, how can i merge splitted product packs on the license portal again? Currently i have 5 different product packs with the same expiry date. Hi Fabian, There’s no way
Continue readingProblem with Logitech C270 and Citrix Redirection om IGEL OS
Hi there, i have a problem with my Logitech C270 and my Citrix Redirection. I want to use this Igel UD3-LX51ac (version 10.06.190.01) with this Logitech C270, When i try
Continue readingHow do I delete a license from a IGEL OS client without factory reset?
Hello, how do I delete a license from a IGEL client without factory reset? I tried everything i could research: Remove the hardware from the License Pack, so that the
Continue readingIGEL UD Pocket simply will not take its license
Hello, I’m a freelance consultant and for my Lab, I purchased a new UD3-LX60 Ryzen R1505G based Thin Client and an official UD Pocket USB-Stick. I installed UMS as usual
Continue readingWhere is the RDP license stored on IGEL OS?
Where is the rdp license stored on the igel device (OS 5.13.110.01)? I need to clear the license cache due to some licensing problems. On a fat client windows machine
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