I have an issue with an IGEL in UMS not taking the license. This started with getting the message below when getting the Citrix applications. You can login to the
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
What differences between IGEL WORKSPACE and IGEL OS?
Hi, what differes between IGEL WORKSPACE and IGEL OS ? From a technical and licensing point of view …? Hi, what do you mean? Between Igel OS11 und OS10? Igel
Continue readingIGEL UMS Profiles not arriving on IGEL OS devices connected via ICG
Hello, I installed our ICG on Friday and was also able to successfully connect a notebook with UD Pocket to the ICG via the Internet using the ICG Agent Setup.
Continue readingTroubleshoot why I can’t UMS register a UDPocket through ICG?
Anyone know why I can’t UMS register a UDPocket through ICG? Or it fails. Can the firmware be to old? Firmware version: 10.04.100.01 (OS10). If so, how can I upgrade
Continue readingError “The Firmware IGEL OS 11-11.03.110 is not compatible with the current firmware” updating to IGEL OS 11?
Hello All. I am trying to update IGEL Firmware 10.06.130 to IGEL Firm 11-11.03.110 and I am receiving an error, “The Firmware IGEL OS 11-11.03.110 is not compatible with the
Continue readingError: Internal error: java.lang.NullPointerException See log files for details” attempting to check for new firmware on IGEL UMS 6.02.110
Has anyone come across this when attempting to check for new firmware versions (UMS 6.02.110)? Error: Internal error: java.lang.NullPointerException See log files for details” Oh… yes… igelcommunity.slack.com/archives/C8FC01UNM/p1582711667059200 igelcommunity.slack.com/archives/C8FC01UNM/p1582711667059200 I have
Continue readingHow to emove an IGEL license through the UMS console?
Hello – is there a quick way to remove an IGEL license through the UMS console? Hello, you mean remove device from a Product pack? That‘s for the moment only
Continue readingError “UC1-LX No valid license” booting IGEL OS device
OK, I have a question, I have had to manually remove Licenses from the IGEL Licenses Portal for devices that have been off line for more than a year so
Continue readingHow to configure different icons on the desktop depending on who logs into the device?
I’m pretty sure the answer to this is no but I thought I’d see if anyone has a possible workaround, is there a way to have different icons on the
Continue readingHow to install an FTPs server for the IGEL OS update distribution?
Hello, everybody, how to install an FTPs server for the Igel update distribution. Background is, that when checking the update from OS10 to OS11 the update resource is not ok,
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