hello, i have a questions about the ICG License.. In the IGEL License Portal I can convert it to EMP license/subscription, what would happen if i do that? would i
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
Error: “Couldn’t Resolve host name” updating firmware over IGEL ICG
Hello, We are trying to update firmware over ICG. We follow the documentation OS Firmware updates step by step documentation and have created a ICG Firmware update profile and assigned
Continue readingIGEL OS device showing purple icon in UMS now that it is connected to UMS, can’t connect ot it
Hello, the device i connected to ICG is showing purple icon with cloud on it, as is not licensed but connected to the ICG server, and i can’t reach it
Continue readingError “Pack information couldn’t be retrieved” when refreshing IGEL UMS licenses
In UMS I get following error when refreshing license information. “Pack information couldn’t be retrieved” When I test the connection it says it’s succesfull. I now have the problem that
Continue readingHow to configure dual monitors while connecting a laptop to a USB C docking station on IGEL OS?
Does anyone have any suggestions on setting up Dual monitors while connecting a laptop to a USB C docking station? Essentially I want to have an application on the desktop
Continue readingError “None of the selected devices support this feature” trying to push IGEL ICG config in the UMS
Hello everyone. Running into an issue with ICG when pushing the config via UMS to a device. We keep getting the error “None of the selected devices support this feature”.
Continue readingError: “VNC desktop: 192.168.x.x:5900 Error: I/0 error: Connection refused: connect” connecting though Remote Shadowing
Hello everyone! I got a converted HP T520 ThinClient device (version 10.06.190.01) in the UMS Console (version 6.06.110) and even though the device is on the same network as all
Continue readingHow to remove all IGEL OS clients with EMP licenses via a Profile?
Hi everyone, we have around 110 Clients with EMP licenses that have to be removed.Usually we just delete the license from the licensening portal and delete + reset the clients
Continue readingHow to reclaim the license and delete the IGEL OS device from UMS?
I have 100 IGEL devices in UMS consuming licenses that are no longer in production. What is the process to reclaim the license and delete the IGEL from UMS? I
Continue readingHow to script removing IGEL OS licenses on next reboot?
So, My director wants to burn the whole licensing down and start fresh. Anybody know how to script the license removal from the devices on next reboot? Yes, it can:
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