I am having an issue where there is a a static cursor to the far right of the left monitor in a dual display configuration. Weirdest thing that just happened
Continue readingIGEL Profiles Troubleshooting and Support Articles in the IGEL Community
Settings are not being saved on IGEL OS?
Hi all, I ́ve a question regarding saving local configuration settings on a thin client: Configured profile settings are applied successfully on the device. But if I want to configure
Continue readingUsers are complaining of frequent disconnects on IGEL OS 11.04.240.01 with Citrix Workspace App version 1909
We are experiencing Disconnect Issues – Client running 11.04.240.01 with CWA version 1909. Users are complaining of frequent disconnects. There has been no change that we know of but we
Continue readingSporadic issues of users unable to to make calls with Jabber on IGEL OS 11
Firmware: 11.04.130/240 jabber:12.9.0/12.9.1 Can anyone point me to some good documention on jvdi and citrix. We’re experience sporadic issues of users unable to to make calls due to CTI not
Continue readingWhere to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?
hey folks, does anyone know where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS? I have remote SSH access to the device,
Continue readingHow to get Microsoft Teams on top of other apps for incoming call on IGEL OS?
Hello, I’ve got Teams Installed Teams on IGEL with OS11. Working very good. Only one annoying thing. The Users are Connected to RDP Session, when a Teams Call come in
Continue readingHow to connect a COM Port device through VMware Horizon View client on IGEL OS?
Hi all, we have a customer who wants to use a Leica IPC (Serial port) on his Dell 5070 (Serial port as well) with OS 11.04.130. He wants to connect
Continue readingHow do I provision local USB printers with IGEL to be mapped inside Citrix session?
Hi all… How do I provision local USB printer with iGel to be mapped inside Citrix session? The printer I’m testing at the moment is Canon (SOHO) but in prod
Continue readingHelp creating a Zoom custom partition for IGEL OS
Hi guys. Need some assistance with a custom Zoom partition. I followed the instructions here: kb.igel.com/igelos-11.04/en/creating-a-profile-for-the-custom-partition-32868945.html Zoom works great, along with all peripherals. One thing I noticed though, and haven’t
Continue readingError: “Caused by: java.sql.SQLException”… trying to copy and paste a device profile in UMS
Just wondered if anyone had seen this before – trying to copy and paste a device profile in UMS, get an SQLException error when pasting. Logs show this error: “Caused
Continue reading