have you guys seen an issue where having two monitors plugged in on boot shows the iGel logo on both monitors. once iGelOs comes on only one monitor has signal.
Continue readingIGEL UD3 Troubleshooting and Support Articles in the IGEL Community
Help with the Citrix StoreFront Idle Logoff Script
Does anyone have the Citrix StoreFront Idle Logoff Script working in FW 10.05.800.01? I’ve got two issues on my UD3’s: 1. The custom application does not automatically start; I have
Continue readingReceive error: “The firmware xxx is not compatible to the actual firmware of the device xxx” when trying to upgrade
Hi, when we want update to v10 (different versions) we get the message “The firmware xxx is not compatible to the actual firmware of the device xxx” – tried with
Continue readingIGEL devices which seem to keep powering themselves randomly
Hi, i have a customer who has IGEL devices which seem to keep powering themselves randomly different ones each day never the same units and at different times, they go
Continue readingIs there a IGEL Profile setting to Flush DNS on the devices?
Firmware 10.04.100/ IGEL UD3 We had a partner site change a DNS entry on their side. Is there a profile setting to Flush DNS on the devices? A reboot did
Continue readingIGEL UD3 (LX50) randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas?
hello, on IGEL UD3 (LX50) i randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas? Hello!
Continue readingProblem with 4K TV screens and via Citrix session on IGEL OS, screen remains black
Hello! We are having problems with 4K TV screens and Citrix sessions. If we logon to a Citrix session with 4K resolution the screen remains black. We do see the
Continue readingIGEL thin client is in endless loop after updating
Hi all! We have tried to update a TC to v10 (using this guide for testing: kb.igel.com/igellinux/en/testing-the-upgrade-4237493.html) Now the client is in a endless loop, fails to contact . Hi,
Continue readingTying to find out where I download the IGEL OS 11 upgrade for the IGEL UD3
Hey every one I am sure I am a little late to the party like usual, but I am tying to find out where I download the OS 11 upgrade
Continue readingIssues with playback of MP4 files in a Citrix Session on IGEL OS?
Hey guys, since 10.05.100 and up we are having issues with playback of MP4 files in a Citrix Session [ITRS#2019050910000528]. Going back and forth with Technical support for some days
Continue reading