Hello everyone, I’ve got an extremely annoying and random issue that doesn’t seem to be…logical. I’m going through the process of applying 10.06.110 to our UD3 devices, most of these
Continue readingReporting Troubleshooting and Support Articles in the IGEL Community
Receiving Device “Never Connected” when scanning for new devices in IGEL UMS
Device “Never Connected”. I’m getting this when scanning in on some new devices. They never get the license or anything. Could there be something in the bios blocking this? Did
Continue readingWhenever I unplug the DisplayPort cable on a IGEL UD2 and plug it back in it reboots
On our new UD2, whenever I unplug the DisplayPort cable and plug it back in (or switch inputs on a KVM), the UD2 reboots. Is this a known issue? If
Continue readingIGEL UD2 “looses” one of the screens from time to time
Hi all, are you guys already using the new UD2? If yes – has anyone seen the following behavior? One of our customers has the issue from time to time
Continue readingIs it possible to use display port “Multi-stream” on IGEL UD3?
Is it possible to use display port “Multi-stream” on UD3? And what about UD2? A client really wants to connect 3 full-HD screens for regular office use (Phone emergency dispatchers)
Continue readingUpdated to IGEL Universal Desktop LX 10.06.100 from within UMS 6.02.100, now unable to update profiles to this new version
Hi, i recently downloaded new IGEL Universal Desktop LX 10.06.100 from within UMS 6.02.100, but now i’m unable to update profiles to this new version. The latest firmware version i’m
Continue readingDoes IGEL OS 11 requires to run in a 64 bit system? If so is there a way to find out if the existing hardware running OS 10 is 64 compatible?
Hello – Does OS11 requires to run in a 64 bit system? If so is there a way to find out if the existing hardware running OS10 is 64 compatible?
Continue readingBudddy Update clients take the update pack instead of the Buddy settings?
Hi Guys, I want to use Buddy Updates for our Branch Offices. So I did create a Profile for Thinclients to automatically detect a Buddy in the Network. This is
Continue readingIs it normal to see a delay in settings appearing in the IGEL UMS console in HA mode?
Is it normal to see a delay in settings appearing in the UMS console in HA mode? Example, updated firmware. Going to info on the client shows the updated verison.
Continue readingOSC devices randomly goes on a sort of screensaver after a random period of time
Hi all, without any policies applied, only 1 devices on a total of 5 (all the same), converted via OSC 11, randomly goes on a sort of screensaver after a
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