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Unified Communications Troubleshooting and Support Articles in the IGEL Community

July 13, 2020 IGEL Community Archives

IGEL OS Creator for Windows – receive syntax error when assigning profiles to the target machine

So i’m testing out the IGEL OS Creator for Windows. So far its looking good till I assign the profile to the target machine. That’s when i get a Syntax

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July 13, 2020 IGEL Community Archives

Help instaling the Zoom Citrix Plug in and the Zoom full client into a IGEL Custom partition

I know this question doesn’t directly pertain to iGel but wanted to see if anyone else has run into this issue: I am trying to install the Zoom Citrix Plug

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July 6, 2020 IGEL Community Archives

Citrix sessions (XenApp and XenDesktop) showing very bad performance with IGEL OS 11.03.587 with CWA 20.06.0

Hi, i’ve updated some of our ThinClients to 11.03.587 with CWA 20.06.0. Same problem as with CWA 20.04.0. Our Citrix sessions (XenApp and XenDesktop) showing very bad performance. Every klick

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July 3, 2020 IGEL Community Archives

Trouble using a webcam in MS Teams through an RDS & VMware Horizon session on IGEL OS

Hi, I know it is a much spoken subject but…..I still have trouble using a webcam in Teams through an RDS & Horizon session (Horizon is also connection to a

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June 30, 2020 IGEL Community Archives

Troubleshooting IGEL Custom Partitions – data (xyz.inf) couln’t be downloaded

I am trying to add a CP for Teams to a client that is remote and connected to ICG and using AWS for storing the files. I followed the guide

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June 26, 2020 IGEL Community Archives

Webcam showing one frame, then freezes in Chrome on IGEL OS?

a strange issue I keep on having here with 11.03.530 is the webcam showing one frame, then freezes in Chrome, Citrix 1912 and chrome browser redirection active. Webcam is a

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June 22, 2020 IGEL Community Archives

Cisco Jabber/JVDI optimization help?

Hi all, I need to port cisco jabber in igel plateform (running on linux os), any idea how we can proceed. I have seen cisco jabber vdi limited support in

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June 18, 2020 IGEL Community Archives

Zoom Plugin installation on IGEL OS

Hello everyone Can you please help me regarding the “Zoom Plugin” installation on igel. Client Information: Product IGEL Universal Desktop LX Version 10.04.100.01 UMS6 We downloaded the Zoom plugin version:

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June 9, 2020 IGEL Community Archives

Is there a way to disable the built-in mic via an IGEL policy or any way to control which default mic is being passed to Zoom?

Question for the group…we are testing Zoom VDI with IGEL’s CP and everything is working great. The only remaining issue is the current selection of the microphones. Looks like Zoom

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June 3, 2020 IGEL Community Archives

IGEL OS clients with audio issues, resetting the device and using the same profiles again solves it

we have some clients with audio issues. we found out, that resetting those clients and using the same profiles again solves this. due to the fact that currently most thinclients

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