Hi there, I am having an issue getting onto my UMS. I had to change the IP of my computer and now it keeps trying to get on the server
Continue readingIGEL UMS Troubleshooting and Support Articles in the IGEL Community
How to shadow IGEL OS devices over ICG?
Anyone know how to Shadow an IGEL that’s not on your internal network? Looked ICG Hello Alan, you would need to use an IGEL Cloud Gateway (ICG) and be updated
Continue readingIs there a way to setup IGEL OS licenses to be auto-recovered if the unit ID it’s tied to is not in the UMS console?
Is there a way to setup licenses to be auto-recovered if the unit ID it’s tied to is not in the UMS console? Or is license recovery a completely manual
Continue readingIntermittent display problems with IGEL OS -randomly during the day one of the displays goes black
Dear all, We are having intermittent display problems with our iGEL units. All our users are setup with 2 monitors (extended display) connected via display port to DVI on the
Continue readingCUPS printer Definition disappears after reboot on IGEL OS 11.02.150.01
CUPS Definition disappears OS: 11.02.150.01 We encounter a problem defining a local connection (USB) to HP Lasejet 3015. In UMS: We edit workstation settings (Geräte/CUPS/Drucker maybe in english is Devices/CUPS/Printer/)
Continue readingHow do I properly upgrade IGEL UD3 devices from IGEL OS 10 to IGEL OS 11?
Hello! I am trying to upgrade a UD3 device of ours from os10 to os11. The device has an ‘unlimited license present’. I upgraded the device from 10.05.500.01 to 10.06.130.01
Continue readingUSB drive is detected in the IGEL disk utility but does not show up in Windows?
Hi All, I have a strange issue with USB redirection and RDP session – I have a USB redirection policy setup as per the document: kb.igel.com/igelos-11.02.100/en/mapping-usb-storage-media-into-rdp-sessions-23514690.html One of my users
Continue readingIGEL UMS server stopped allocating licenses
UMS server has suddenly stopped allocating licenses. We have sufficient licenses. I am also unable to allocated the manually, I just get a Connection error message when trying to do
Continue readingHow to create a IGEL UMS Profile with the ability to add a web link to the IGEL OS desktop?
Hello Everyone, looking for a way to create a new profile with the ability to add a web link to the desktop. Any help would be appreciated. Hello, you mean
Continue readingHow to create a web link on the IGEL OS desktop?
Hello everyone, looking to create a profile that has the ability of having a link on the desktop for staffers to click. The link would be a standard URL web
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