Where would I look to troubleshoot issues downloading custom partition files? If I browse to the ums_transfer folder URL in a browser from the client I get certificate errors saying
Continue readingIGEL Profiles Troubleshooting and Support Articles in the IGEL Community
Audio isnt coming through and they are getting a constant static sound using webcam over Citrix session on IGEL OS
Users are connecting through Citrix Netscaler and using a Microsoft Lifecam HD-3000 which is verified to work by the Igel site. My problem is that the audio isnt coming through
Continue readingHow to obtain performance information on a IGEL OS device?
How can a person obtain performance information on a IGEL OS device? That’s a very broad question. What exactly are you looking for @member? @member — IGEL has integration with
Continue readingCitrix sessions (XenApp and XenDesktop) showing very bad performance with IGEL OS 11.03.587 with CWA 20.06.0
Hi, i’ve updated some of our ThinClients to 11.03.587 with CWA 20.06.0. Same problem as with CWA 20.04.0. Our Citrix sessions (XenApp and XenDesktop) showing very bad performance. Every klick
Continue readingTrouble using a webcam in MS Teams through an RDS & VMware Horizon session on IGEL OS
Hi, I know it is a much spoken subject but…..I still have trouble using a webcam in Teams through an RDS & Horizon session (Horizon is also connection to a
Continue readingHow to edit a file on IGEL OS and have it executed one time only?
Hi, I want to edit a file on client. In the UMS I use a profile. At “firmware customization/own commands/basic/final command” I put the commands in. Is it executed as
Continue readingWebcam showing one frame, then freezes in Chrome on IGEL OS?
a strange issue I keep on having here with 11.03.530 is the webcam showing one frame, then freezes in Chrome, Citrix 1912 and chrome browser redirection active. Webcam is a
Continue readingIssues with display settings not sticking on the IGEL OS?
Has anybody had issues with display settings not sticking on the Igel OS? we have the profile set for 1366×768 and it is defaulting to 1920×1080, if you hit accept
Continue readingIs there a process is to “unregister” the IGEL OS devices from the current UMS and re-register them to the new one?
Hi. I have a customer that’s moving from a 3rd party managed UMS to an in house managed UMS. They have the firmware, thin clients and profiles export from the
Continue readingCUPS printeing in a RDP session on IGEL OS
Hi, I have an issue with a cups printer in a RDP session. I installed the Brother HL5450 Printer ppd at my Igel Thinclient, that works perfect (printing is possible).
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