Hello All, not really sure if this the right channel, but i just give it a go. We are using IGEL UMS 6.05.110 and UD3 with 11.04.130 and Citrix. we
Continue readingIGEL UD3 Troubleshooting and Support Articles in the IGEL Community
Does IGEL OS support multi touch for pinch and zoom functionality?
Hi we have a customer who needs additional IGEL UD6-W10 but we can’t purchase any longer as they are end of life. What is the equivalent replacement as we needed
Continue readingJabber / JVDI client version 12.8 stopped working after upgrading to IGEL OS 11.04.240
Good day everyone. Running UD3 with LX 11.04.240, and our Jabber client is unable to connect. Here is a screenshot of the client / agent versions. Worked fine before the
Continue readingAfter receiving IGEL device back from RMA it won’t pull a license
I am having an issue with one terminal and getting the device to take a license. I sent the device in under RMA because it would not power on and
Continue readingProblem with Logitech C270 and Citrix Redirection om IGEL OS
Hi there, i have a problem with my Logitech C270 and my Citrix Redirection. I want to use this Igel UD3-LX51ac (version 10.06.190.01) with this Logitech C270, When i try
Continue readingHow to configure an audio device to auto connect when plugging in to an IGEL OS device?
Hi everyone, I have a problem setting the audio device. I want the IGEL client to automatically take the headset when plugged in. I configured it under Accessories -> Sound
Continue readingIGEL UD Pocket simply will not take its license
Hello, I’m a freelance consultant and for my Lab, I purchased a new UD3-LX60 Ryzen R1505G based Thin Client and an official UD Pocket USB-Stick. I installed UMS as usual
Continue readingOn some IGEL OS clients “left-click” is not working
Hi there, we face a weird problem with some Igel clients “left-click” not working when reconnecting to an active citrix session by using autologon. To provide some context – we
Continue readingIs it possible to change the Windows Embedded OS to IGEL OS 11.04.240 on the old UD6 (H830C) devices?
Hi! Beside our new IGEL UD3 LX with IGEL OS 11.04.240 we still have some old IGEL UD6 LX (H830C) with Windows Embedded 3.12.100. Is it possible to change somehow
Continue readingWhen updating the IGEL OS it just updates the firmware but no features are installed unless we do a downgrade to 11.03.500?
Hi together, we recently received a huge batch of UD3-LX 60 with 11.03.500. Seems like they just got the firmware and no features preinstalled. So far no problem, but I
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