Hi, I’m trying to get a remote desktop session with a working microphone working. I can see that the microphone is working on the host, but when i connect to
Continue readingLogs Troubleshooting and Support Articles in the IGEL Community
Connecting IGEL remotely through the Netscaler?
We are having issues trying to use our iGel remotely through the Netscaler (via Dell Wyse Boxes). Below is how we have it setup now, we read online to keep
Continue readingWhat is the best way to remote to IGEL OS devices in our company internally and externally?
Question – I’m trying to understand the best way to remote to IGEL OS devices in our company internally and externally. We have created an “Shadowing” Profile that we added
Continue readingTroubleshoot why I can’t UMS register a UDPocket through ICG?
Anyone know why I can’t UMS register a UDPocket through ICG? Or it fails. Can the firmware be to old? Firmware version: 10.04.100.01 (OS10). If so, how can I upgrade
Continue readingCitrix connection via Netscaler Error: “AM_ERROR_AUTH_NETWORK_ERROR[65275]” on IGEL OS
Hello, have any of you ever made a Citrix connection via Netscaler? We would like to create a profile for this. I am currently getting the following error: AM_ERROR_AUTH_NETWORK_ERROR[65275] Able
Continue readingBest RemoteFX setting for redirecting audio recording through Igel to to the RDSH 2016 environment?
I still have some trouble redirecting audio recording through Igel to to the RDSH 2016 environment. What is the best RemoteFX setting as in the screenshot? It depends from a
Continue readingHow to apply a setting change via an IGEL Profile without the user being prompted?
Anyone know how to apply a setting change via profile without the user being prompted ? Easiest way on next reboot, and reboot the device at night, or what do
Continue readingDoes IGEL Shared Workplace work through the ICG?
Should Shared Workplace work through the gateway? Hi @member – Shared Workplace should work with the ICG users need to log into the device which authenticates with AD, that doesnt
Continue readingAre there any webcams we should avoid when planning on enabling Skype for business in a Citrix environment on IGEL OS?
Hey all. Are there any webcams we should avoid when planning on enabling Skype for business in a Citrix environment? We have had many problems with USB passthrough for ID
Continue readingWhen user authenticates to Citrix Storefront and leaves his IGEL OS device the session does not time-out but stays authenticated forever
When using appliance mode – citrix storefront (OS11) I noticed that when a user authenticates to storefront and after that leaves his device -for a meeting- the session does not
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