Hi gents, we have Dell Latitude E6430 converted to IGels and when they ware tested with Igel )S 10.x the cameras worked. we tested monitors with cameras Dell P2418HZM this
Continue readingUSB Troubleshooting and Support Articles in the IGEL Community
How to Upgrade IGEL OS via ICG
I am trying to download the correct version of 11.3.500 to upgrade our dell laptops from v10 via ICG. Should I use the OSC or the OSC legacy version? Also,
Continue readingHow to direct a USB headset into Citrix so it displays the headset name and not “HDX Audio” on IGEL OS?
Hey all, hopefully I’m asking in the correct place, but I’m trying to troubleshoot an audio issue on UD3s with OS 11.03 and I’m trying to redirect a USB headset
Continue readingWhen I start a video call via RDP, the IGEL client freezes immediately on IGEL OS 11
When I start a video call via RDP, the IGEL client freezes immediately.. any ideas why this happens and how to trace what went wrong? OS 11.02.130.01 beside the idea,
Continue readingCan’t redirect audio from Logitech C930e webcam in Teams in RDSH environment?
Hi, for the RDSH environment we use a Logitech C930e webcam for teams. This webcam has also a microphone build in. Strange thing is I can only redirect the webcam
Continue readingWhen will you integrate external Firmware Update over IGEL ICG?
Hi IGEL, when will you integrate external Firmware Update over ICG? Keeping the external devices safe should be a basic requirement. Important: Without collecting all hardware devices or sending our
Continue readingPoor audio experience on IGEL UD3-LX in Citrix session
Hi, we have poor audio experience on UD3-LX in citrix session. The main problem is the volume level. It’s very low (with internal speaker and with headset). All volume level
Continue readingHow to manually add a license to an IGEL OS device
I need to use Igel11 WE and EMP licenses at Igels that are currently not connected via ICG to our regular UMS. We started using Igels with a second UMS
Continue readingIGEL OS / Citrix Webcam redirection Resources
Hello everyone, here some information about the Citrix Webcam redirection. Server Policies HDX webcam video compression requires that the following policy settings be enabled (all are enabled by default). •
Continue readingProblems connecting iPads and iPhones to IGEL UD3 thin clients
I’ve got another question. We recently ran into some problems with connecting our mobile devices (iPads and iPhones) with our UD3 clients. We built two objects in the UMS that
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